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High Performance Hosting

Game Specialist – Remote Position

Are you ready to work in an exciting and fast moving gaming company? Akliz has been hosting game servers since 2011. You can help us grow even further and help us build the best online gaming experience. Akliz is seeking a full-time game support specialist to work remotely. Come join our team!

Help users run their game servers, coordinate with partners and communities, and help out with various tasks. This position requires you to operate with a high degree of autonomy fulfilling your tasks without direct oversight. You should be able to stay motivated while working from home and need exceptional communication and interpersonal skills.

Responsibilities

  • Answer support tickets in live chat and email systems in a timely fashion. You will be required to cover 8 hour shifts between 11 AM through 3 AM eastern time.
  • Follow Akliz customer support guidelines.
  • Diagnose game server issues using profiling tools or other skills.
  • Complete other tasks as necessary to ensure that users of our platform are satisfied with their experience.
  • Ability to work on other projects as needed based on your skills. You will have the opportunity to grow in your role by creating new and interesting projects. For example, you could write blog articles or create tutorial videos. You tell us what you're good at and want to create that helps our users!

Requirements

  • 18 years of age or older.
  • PC, mic, and fast internet.
  • Intimate knowledge of running the game servers that we offer.
  • Exceptional communication and interpersonal skills.

Pluses

  • Run and/or moderate large gaming communities.
  • Experience with Unix-based operating systems, using the terminal, and basic programming principles.
  • College: associates degree or higher.

Income and Benefits

  • Pay starting at $15/hr. You may be offered more than this depending on your qualifications, experience, and location.
  • Unlimited PTO
  • Health Coverage
  • Free servers
  • Play games on the job

Think you're ready to join our team? Complete our questionnaire to apply!