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High Performance Hosting

Privacy Policy

Akliz, Inc. (Akliz) respects the privacy of information that identifies you or is identifiable to you (Personal Information). We want you to understand how we process Personal Information, and how you can submit privacy rights requests to us concerning your Personal Information, in compliance with the various laws that govern our processing of your Personal Information (Data Privacy Laws). Our processing of Personal Information is governed by those Data Privacy Laws as well as this Privacy Policy (Policy).

1. Data Privacy Officer

For questions about our processing of your Personal Information or this Policy, please contact our Data Privacy Officer as follows:

Name: Andrew Sampson

Address: 464 Common Street, Suite 101 Belmont, MA 02478

Email address: privacy@akliz.net

2. Personal Information

Akliz is a game server hosting company that provides high-performance servers for various games (Services). In the course of providing Services to you, we collect, receive and process limited categories of Personal Information that are necessary for us to provide Services to you. This information includes account information, such as your email address and password, as well as billing details like credit or debit card numbers, zip codes, and card expiration dates; provided, however, that we do not store any such billing information and use a third-party payment processor to process such information. Additionally, we may collect and process certain technical and usage data, such as IP address, browser details, time zone settings, location data, and information about how individuals use our website and the Services, as more fully described in section 14 of this Policy.

We have collected Personal Information in the last twelve months and processed it for the purposes described in this Policy.

3. Sensitive Information Processed

In the course of providing Services to you, Akliz does not intend to, and does not knowingly, receive, collect, create, or process Personal Information that is of a sensitive nature (Sensitive Personal Information), including information about any of the following: race; ethnic origin; national origin; gender; sexual orientation or identity; sex life or activity; religion or religious affiliation; political opinions or affiliation; philosophical beliefs; trade union membership or affiliation; physical or mental health; biometric information; and specific geolocation. If Akliz discovers that it has received or collected Sensitive Personal Information of this nature, it will attempt to delete it without otherwise processing.

4. Information about Children

Our Services are neither aimed at nor intended for individuals who are minors in the jurisdiction where they reside (Children). Individuals who are Children should not provide any Personal Information to us, and individuals should not provide Personal Information to us about Children. If we discover or are informed that we have Personal Information about Children, we reserve the right to delete that Personal Information from our systems.

5. How we collect your Personal Information

We may collect Personal Information from you that you voluntarily and directly provide to us, including when you create an account with us; use our Services or visit our website; make an inquiry about our Services or otherwise interact with us, for example by corresponding with us by email or other direct interactions; or subscribe to our mailing lists, newsletter, or other forms of communications. Additionally, we may automatically collect limited categories of Personal Information, such as technical and usage data, when you use our website through Cookies and other tracking technologies, as further explained in the Cookies section below.

6. Purpose of Processing

We may process Personal Information to: (1) provide, develop, maintain, and enhance the Services, and our website; (2) communicate with you about the Services; (3) provide support for the Services including responding to requests, questions, feedback and technical support; (4) process and complete transactions, and send related information, including purchase confirmations and invoices; (5) personalize your experience with the website; (6) send you communications about our Services that we believe may be of interest, including marketing communications, such as information about features, offers, catalogues, promotions, and events; (7) maintain the safety, security, and integrity of our Services, and our website; (8) comply with legal and regulatory obligations, and (9) establish, enforce, and otherwise exercise our rights and defend against claims.

7. Legal Basis for Processing Personal Information

We will only process your Personal Information when we have a legal basis to do so. Accordingly, we may process your Personal Information based on the following basis:

  • Performance of Contract. We process Personal Information in order to take steps to enter into a contract with you or to perform our obligations under a contract with you, including a contract to provide Services. As a result, we process Personal Information in order to fulfill our statutory, contractual, common law, and other commercial and legal relationships and duties, including to provide Services.
  • Legal or regulatory obligation. We may process your Personal Information where we need to comply with legal or regulatory obligations that we are subject to.
  • Legitimate interests. We may process your Personal Information where necessary for our interests (or those of a third-party), provided that your fundamental rights do not override such interests. Such legitimate interests include, but are not limited to, the following: (1) providing Services to you; (2) understanding and responding to inquiries; (3) improving our Services; (4) ensuring our systems are safe; (5) enforcing our terms of engagement and website and other terms and conditions; (6) developing relationships with business partners; and (7) sharing data in connection with acquisitions and transfers of our business.
  • Consent. In addition to the foregoing, we seek and obtain consent for the use of Personal Information if and to the extent consent is required for processing of Personal Information under Data Privacy Laws.

8. Disclosure of Personal Information

Except as necessary or appropriate to provide Services and except as provided in Section 10 and 14 of this Policy, we do not disclose Personal Information that we received from or collected from you to any other unaffiliated third party, provided that we may disclose Personal Information for the following purposes and in the following circumstances:

  • If directed to do so by the individual about whom such Personal Information pertains or that individual's legal representative.
  • If required to do so by Data Privacy Laws, any other law, rule, or regulation, legal process or warrant, or order of any court or governmental agency or authority.
  • To our agents and service providers necessary or appropriate to provide the Services, such as information technology and security providers, data hosting service providers, providers that process payments, attorneys, accountants, tax professionals, financial advisers, or any other third party that is necessary or appropriate for us to disclose Personal Information to in order to provide the Services. Unless we tell you differently, our agents and service providers do not have any right to use the Personal Information we share with them beyond what is necessary to assist us in providing Services to you.
  • In connection with a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation of Akliz.
  • To entities that perform marketing, advertising or market research on our behalf.
  • If we determine that doing so would be in the public's interest.
  • For protection of Akliz, the public, and others.

9. Privacy Rights

Depending on the Personal Information that we have about you, and depending on the manner in which we process your Personal Information, you may have the following privacy rights related to our processing of your Personal Information:

  • Information. Be informed about how your Personal Information is being processed, the categories of Personal Information being processed, and the categories of sources from which your Personal Information has been collected. Additionally, you have the right to be informed about whether and how your Personal Information being processed is being sold, shared, traded, disclosed, exchanged or brokered with unaffiliated third parties, and which categories of your Personal Information are being sold, shared, traded, exchanged or brokered with unaffiliated third parties.
  • Access. Access or receive a copy of your Personal Information. Where applicable, we will provide the information in a portable, machine-readable, and in a commonly used format.
  • Correction. Rectify or correct inaccurate or incomplete Personal Information about you.
  • Deletion. Erasure or deletion of certain of your Personal Information.
  • Objection. Object or opt-out of the sale, sharing, trading, exchange, and brokering of your Personal Information with unaffiliated third parties, including for marketing purposes.
  • Restriction. Limit or restrict processing of your Sensitive Personal Information.
  • Withdraw consent. If we rely on your consent as our legal basis for processing your Personal Information, you have the right to withdraw that consent at any time. However, such withdrawal will not affect the lawfulness of our use and processing of your Personal Information before such withdrawal.

To make a request concerning these rights, please complete and submit the Privacy Rights Request Form on our website. We will confirm receipt of all such complete Privacy Rights Request Forms within 10 business days of receipt. We will substantively respond to all such requests within 30 days, subject to any lawful extension of that period. Additionally, there may be a delay in processing a request while we verify that the request is valid and originates from you as opposed to an unauthorized person.

Please be aware there may be valid reasons to refuse a request, including legal and regulatory requirements that we retain and process certain information. Also, please be aware that certain requests may limit or prevent us from providing Services to you. In those situations, we will notify you in writing within 30 days, subject to any lawful extension of that period. You may also contact our Data Privacy Officer for help with those situations.

We will not discriminate against you if you exercise any of the foregoing rights or any other rights under Data Privacy Laws, including, by not denying Services to you, not providing a different level or quality of Services to you, and not suggesting that you will receive a different level or quality of Services.

10. Selling, Share, Trading, Exchanging and Brokering Personal Information

We may sell, share, trade, exchange or broker your Personal Information in conjunction with our use of analytics tools, including Google Analytics and FullStory, as described in Section 14 of this Policy. If and to the extent you want to opt-out of the sale, sharing, trading, exchanging, or brokering of your Personal Information, please complete and submit the Privacy Rights Request Form on our website, and we will address such requests as described in the foregoing section of this Policy. Additionally, to prevent these analytics tools from recognizing you while you are on our site, you can disable cookies in your browser settings, although doing so may impact the performance and effectiveness of the Services we can deliver to you.

11. Automated Decision Making

We do not use automated decision making or profiling in the processing of your Personal Information, and do not make decisions that affect you based on automated decision making or profiling using your Personal Information.

12. Duration of Retention

We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for. To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements. If you would like to know more about the retention periods we apply for your Personal Information, please contact our Data Privacy Officer.

13. Third Party Products

In certain situations, we may partner with certain third parties and use third party tools in the course of providing Services, and our website may contain links to sites of third parties. We have no control over the policies and practices of third-party websites. Please review the applicable third-party website's policies for further information regarding their collection and processing of Personal Information. The manner in which these third parties collect, and process Personal Information is governed by the policies that apply to them.

14. Cookies and Tracking Technologies

We may use third-party analytics tools, including Google Analytics and FullStory, to collect information about how visitors use our website and Services, such as the frequency of visits, pages viewed, traffic data, location, referring and exit pages, and error information. These tools may also collect device-specific data, including your IP address, operating system, browser type, and Internet connection details. These services track and examine website activities to prepare usage reports, and this information helps us improve our website and Services, enhance the user experience, and deliver marketing communications. To prevent these analytics tools from recognizing you while you are on our site, you can disable cookies in your browser settings, although doing so may impact the performance and effectiveness of the Services we can deliver to you.

Additionally, when you visit our website, we may place a cookie on your device to customize the website's appearance and functionality based on your preferences and device. Cookies allow us to remember your information, such as session identification, username, browser type, and visited pages, and track general online behavior for performance and marketing purposes. These cookies enable a personalized and seamless user experience while helping us analyze and optimize website performance.

Personal Information collected using the foregoing technologies will be shared with the third parties that provide these technologies, and those third parties may use your Personal Information to communicate with you, including to advertise and market goods or services to you for or on behalf of themselves and other third parties.

15. Changes to Policy

Akliz reserves the right to change or amend this Policy at any time and for any reason, including to remain in compliance with Data Privacy Laws.

16. Questions or Concerns

For questions or concerns, please contact our Data Privacy Officer as follows:

Name: Andrew Sampson

Address: 464 Common Street, Suite 101 Belmont, MA 02478

Email address: privacy@akliz.net

Last updated: Feb. 12, 2025